Customer Service
Customer Service Representative — Career & Salary Intelligence
Customer Service Representative careers, salary ranges across the United States, education requirements, and growth outlook.
National median
$44,770
Entry (p10)
$31,750
Top 10% (p90)
$63,590
Career score
44/100
Limited Growth
Career overview
Customer Service Representative careers, salary ranges across the United States, education requirements, and growth outlook.
Career stability score 48/100. Automation risk 35/100. Remote-work compatibility 40/100.
What the job pays nationally
The published wage distribution for this occupation, before any location adjustment. These are pay percentiles, not years of experience \u2014 the source data does not link the two.
| Percentile | What it means | Salary |
|---|---|---|
| 10th percentile | 1 in 10 earn less than this | $31,750 |
| 25th percentile | 1 in 4 earn less than this | $36,870 |
| Median | Half earn more, half earn less | $44,770 |
| 75th percentile | 1 in 4 earn more than this | $51,780 |
| 90th percentile | 1 in 10 earn more than this | $63,590 |
Salary by location
Cost-of-living adjusted mid-level compensation.
| City | COL | Median | p90 |
|---|---|---|---|
| New York, NY | 187 | $49,590 | $77,290 |
| Los Angeles, CA | 176 | $48,840 | $74,860 |
| Chicago, IL | 107 | $47,100 | $71,530 |
| Houston, TX | 96 | $40,380 | $59,840 |
| Phoenix, AZ | 104 | $46,410 | $64,150 |
| Philadelphia, PA | 101 | $47,070 | $67,650 |
| San Antonio, TX | 90 | $42,720 | $56,320 |
| San Diego, CA | 160 | $48,730 | $72,170 |
| Dallas, TX | 103 | $44,990 | $61,980 |
| San Jose, CA | 202 | $60,480 | $88,910 |
| Austin, TX | 119 | $43,720 | $61,610 |
| Jacksonville, FL | 93 | $42,840 | $62,190 |
Salary by education
Approximate compensation by educational attainment.
| Education level | Estimated salary | vs Bachelor's |
|---|---|---|
| High School | $45,000 | -30% |
| Associate Degree | $52,000 | -18% |
| Bachelor's Degree | $64,000 | — |
| Master's Degree | $80,000 | 25% |
| Doctorate / Professional | $99,000 | 55% |
| Professional Certifications | $72,000 | 12% |
10-year career growth forecast
Projected compensation assuming standard market growth.
Certifications that increase earnings
PMP
Cross-functional program leadership
Approx. uplift: +9%
Lean Six Sigma Green Belt
Process improvement credibility
Approx. uplift: +6%
Career Opportunity Score breakdown
Overall
44/100
Weak
Limited Growth
Compensation
27/100
Weak
Growth
62/100
Moderate
Demand
52/100
Moderate
Stability
48/100
Moderate
Advancement
38/100
Weak
Remote flexibility
40/100
Weak
Frequently asked questions about Customer Service Representative
Common questions about salary, education, growth, and total compensation.